Privacy Policy

Introduction

Cleobetra Casino, licensed under Curacao jurisdiction, is committed to safeguarding the personal information of its Australian players. This Privacy Policy outlines how Cleobetra Casino ("we", "us", or "our") collects, processes, holds, and discloses your data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It applies to all individuals who access our services, websites, and applications.

Information We Collect

We gather various types of information to deliver and improve our gaming platform. These include:

  • Personal Data: name, email address, date of birth, residential address, payment details.
  • Technical Data: IP address, device identifiers, browser type, operating system.
  • Usage Data: session logs, game preferences, transaction history.

How We Use Your Information

Your information serves multiple purposes. We use it to:

  • Manage your account, verify age and identity, and process deposits and withdrawals.
  • Fulfil our legal and regulatory obligations under Curacao license requirements.
  • Prevent fraud, money laundering, and other unlawful conduct.
  • Send marketing communications, subject to your opt-out preferences.

You may unsubscribe from promotional messages at any time by contacting support or using the link in our emails.

Legal Basis for Processing

As Australia is not part of the EU/EEA, we rely on the following legal grounds under the Privacy Act 1988 (Cth):

  • Consent: You agree to our use of cookies and marketing emails.
  • Contractual Necessity: Processing is required to maintain your gaming account.
  • Legal Obligations: We comply with anti‐money laundering and gambling regulations.

Data Sharing

We may disclose your data to:

  • Payment processors and financial institutions.
  • KYC (Know Your Customer) and identity verification providers.
  • Regulators, law enforcement, and auditors as required.

We do not sell your personal information to third parties for marketing gain.

Data Retention

We retain personal data for as long as necessary to fulfil our obligations, resolve disputes, and comply with legal requirements. In most cases, data is kept for a minimum of five years following account closure or final transaction.

Your Rights

Under the Privacy Act, you have the right to:

  • Access and obtain a copy of your personal information.
  • Correct or update inaccurate data.
  • Request deletion or restrict processing, subject to legal exceptions.
  • Receive your data in a portable format.
  • Object to processing for direct marketing.

Cookies

We use cookies and similar technologies to enhance site functionality and user experience. Please refer to our Cookie Policy for detailed information.

Security

We employ industry-standard encryption protocols, secure servers, and regular staff training to protect your information from unauthorized access, alteration, or disclosure.

Contact & Updates

If you have questions or wish to exercise your privacy rights, please email us at [email protected]. We may update this Privacy Policy periodically. Any significant changes will be communicated through our platform or by email.